Placing a call to customer support is often a dreaded task for most people. Finding time in a busy workday, navigating through endless menus, being placed on hold indefinitely, and listening to repetitive hold music can make the experience frustrating and exhausting.

At Clip, we have conceived and designed our customer support culture to make this dreaded experience simple, friendly and comprehensive from the start.  We recognized that when a customer reaches out for support, it’s because they genuinely need assistance at that moment and that the task being performed is the lowest on their list of priorities.

Restructuring Customer Support

When designing Clip’s customer support system, we set out to solve problems at the first point of interaction. Whether it’s through a phone call, an online chat, or through an email, solving problems at the point of  interaction is paramount. With an impressive 83% one-touch resolution rate and the remaining 17% of support inquiries routinely resolved within five hours of submission, the majority of our customers get the answers they need without follow-ups, transfers, or unnecessary delays. Our goal is to help them quickly refocus on their priorities, enabling them to deliver exceptional service to their own customers. 

These are more than impressive statistics, as they are also a testament to the trust and efficiency we deliver daily.

Real Support from Real Experts

Clip’s level of service has earned us the trust and confidence of some of the largest enterprise retailers in North America, many of whom now deploy ClipDrop deposit solutions across their locations. They know that when issues arise, our team is ready to handle them with care and expertise.  

At Clip, every call or email is answered by a Clip employee. We don’t outsource customer support or pass the buck to other partners in the cash management ecosystem like CITs, Financial Institutions, or reconciliation software providers. Our team is trained to handle everything from the simplest questions, like how to create a deposit, to the most complex reconciliation issues. This approach ensures that no matter the concern, our support team is equipped to provide reliable, swift solutions.  One stop customer support and a single point of accountability is a refreshing change in an industry that has routinely expected the customer to be an accountable party to resolve issues. 

Going Beyond Expectations

Clip’s support teams use data to not only solve immediate customer support problems, but also proactively build and design training tools within our platform to be more customer-friendly. Our data driven platform, The Clip Money Dashboard provides clear data on locations, transactions and where that transaction is across its lifecycle.  We use real inputs to continuously drive customer support efficiencies, anticipating issues through data trends before they arise and allowing our teams to deliver faster, more accurate assistance.  Clip’s Dashboard enables our support teams to identify network outages, or failed deposits, and accelerates the process for dispatching our support partners to deal with any network or device outage.  

This willingness to help every customer in need is a cornerstone of our philosophy: every call deserves a solution, and every person deserves support. We aim to create meaningful connections and lasting trust with every interaction. It's why we've become synonymous with exceptional customer care. 

At Clip, we’re both redefining customer support and setting a new standard. Because your time matters. Your concerns matter. And you matter. So the next time you need help, know that we’re just one quick, human conversation away.

Learn more about the Clip Network.

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